The On-Site Peer Support Warm Line (Warm Line) program is a telephone assistance program which provides non-crisis peer-support for individuals and family individuals who may be struggling with problems associated with a psychiatric disability that could benefit from support and help from a caring listener. The Warm Line staff is comprised of mental health consumers and family members and is accessible 24 hours a day 7 days a week. The Warm Line offers support to help others in their efforts to resolve their own problems, provide community referrals, and provides assistance with issues that have come up during the day.
We also provide face to face peer support for individuals who have been evaluated by Emergency Services staff and need additional assistance.
Stanislaus County residents can call the Warm Line at (209) 558-4600 24/7 when they:
- May be seeking support – but are not in a crisis
- Need a caring listener to provide effective feedback to help explore options
- Want assistance and resources toward wellness
The Peer Navigators program is an expansion of Warm Line and provides comprehensive services to assist individuals with serious mental illness and their families to gain access to primary preventative and specialty health care services.
Peer Navigator staff provide peer support to engage, educate and offer support to individuals, their family members, and caregivers in order to successfully connect them to culturally relevant health services, including prevention, diagnosis, timely treatment, recovery management, and follow-up. These services are intended to be one-to-one, primarily face-to-face.
Specific assistance with medication management, housing, counseling, support and advocacy will be provided as needed. This service provided by Peer Navigators is a set of non-clinical activities that engage, educate, and offer support to individuals, their family members, and caregivers.
"Warm Line staff are fantastic! I have been depending on Warm Line for almost 7 years now and they have stood beside me and helped me to be a survivor."Julie, Warm Line Caller
- Coordinating physician visits and other medical appointments.
- Assisting individuals with signing up for benefits.
- Providing education about medical conditions and recover strategies.
- Facilitating communication with health care providers.
- Maintaining telephone contact between patients and health care.
- Motivate and education individuals about the important of prevention.
- Identifying and addressing barriers to health care for underserved.
- Arranging or providing transportation to and from appointments.
- Assisting with medication financing and management.
- 771 Individuals served
- 33,361 calls answered
- 120 individuals requested call backs to their initial call
Individuals seeking Peer Navigation support must be referred by Stanislaus County Behavioral Health Services or community partners, be 18 years or older, and reside within Stanislaus County.
Phone: (209) 558-4600
24 hours a day, 7 days a week
Address: 1904 Richland Ave., #D2
Ceres, CA 95307