On-Site Peer Support Warm Line & Peer Navigators

Noel Rivas, Program Director

Stanislaus County

Turning Point has changed my life in so many ways, now it's time to give back to others who need hope, encouragement, and care
— Noel Rivas

The On-Site Peer Support Warm Line (Warm Line) program is a telephone assistance program which provides non-crisis, peer-support for individuals and families who may be struggling with problems associated with a psychiatric disability. The Warm Line staff is comprised of mental health consumers and family members and is accessible 24 hours a day 7 days a week. The Warm Line offers support to help other in their efforts to resolve their own problems, provides community referrals and assistance with issues that have come up during the day.

Face-to-face peer support for individuals who have been evaluated by Emergency Services staff and need additional assistance is also provided.

Stanislaus County residents can call the Warm Line at (209) 558-4600 24/7 when they:

  • Are seeking support - but are not in a crisis.
  • Need a caring listener to provide effective feedback to facilitate exploring options.
  • Want assistance and resources toward wellness.

The Peer Navigators program is an expansion of Warm Line and provides comprehensive services to assist individuals with serious mental illness and their families to gain access to primary preventative and specialty health care services.

Peer Navigator staff provide support and education to individuals, their family members and caregivers in order to successfully connect them to culturally-relevant health services, including prevention, diagnosis, timely treatment, recovery management, and follow-up. These services are intended to be one-to-one and primarily face-to-face.

Specific assistance with medication management, housing, counseling, support and advocacy will be arranged as needed. The services provided by Peer Navigators are a set of non-clinical activities that engage, educate, and offer support to individuals, their family members and caregivers.

These vital community supports that Peer Navigators provide include but are not limited to:

  • Coordinating physician visits and other medical appointments.
  • Assisting individuals with signing up for benefits.
  • Providing education about medical conditions and recover strategies.
  • Facilitating communication with health care providers.
  • Maintaining telephone contact between patients and health care.
  • Motivate and education individuals about the important of prevention.
  • Identifying and addressing barriers to health care for underserved.
  • Arranging or providing transportation to and from appointments.
  • Assisting with medication financing and management.

Individuals seeking Peer Navigation support must be referred by Stanislaus County Behavioral Health Services or community partners, be 18 years or older, and reside in Stanislaus County.

Enagement - Caring, trained staff who engage with peers individually and in groups.

Recovery - Talking about resilience, recovery and pathways to change in a positive and meaningful way.

Community Referrels - Helping peers connect with community resources that can help, including formal and informal services for mental health.

Social Support - Reconnecting guests with community and natural support structure, including family, friends and support groups.

Phone: (209) 558-4600
24 hours a day, 7 days a week

Address: 800 Scenic Dr.,
Modesto, CA 95350 

In 2011-12 Warm Line…

  • answered a total of 20,421 calls including:
  • 7,839 calls from 1,084 clients. Offering this phone service helps reduce isolation and hospitalizations.
  • 12,582 calls from emergency rooms, law enforcement agencies, psychiatric hospitals, mental health service providers and community partners.
The satisfaction I receive from The Warm Line and helping others whether it is providing resources, referrals, or peer-support, has giving me the wonderful opportunity to give back and a great sense of accomplishment.
— R.B.